Industries
👉Test a Bot Now
Revolutionize Patient Engagement with AI-Powered Voice Support
Elevate patient and member engagement with SOSResolve.ai, the intelligent voice platform designed to blend AI efficiency with human empathy. Seamlessly manage rising call volumes and reduce operational costs, all while ensuring full SOC2 Type 2, HiTrust, and HIPAA compliance.
© 2025 SOSResolve.AI | Terms & Conditions | Privacy Policy
The Hybrid Advantage: AI + Human Support
Scalability
Effortlessly manage seasonal spikes and campaign surges without adding staff or compromising service quality. Our platform automatically scales to handle increased call volumes during enrollment periods or health initiatives.
Cost Efficiency
Reduce operational expenses by up to 65% by automating routine inquiries while redirecting human agents to complex cases requiring personalized attention. Optimize your resources without sacrificing patient satisfaction.
24/7 Availability
Provide continuous support to members regardless of time zone or staffing limitations. Our AI voice platform ensures patients always receive assistance when they need it most, improving overall healthcare accessibility.
Data Insights
Leverage advanced analytics to identify trends, track common issues, and discover improvement opportunities. Transform interactions into actionable intelligence that drives better patient outcomes and operational decisions.
Building on over 25 years of proven experience in healthcare communication strategies, the SOS team has evolved. We've seamlessly integrated AI with our established live agent inbound and outbound support, providing clients with a truly comprehensive and dynamic hybrid omni-channel solution.
© 2025 SOSResolve.AI | Terms & Conditions | Privacy Policy
Breaking Language Barriers in Healthcare
Healthcare communication shouldn't be limited by language differences. SOSResolve.ai bridges this critical gap by offering support in over 100 languages, ensuring every patient and member receives equitable care and attention.
Our multilingual capabilities help healthcare organizations:
  • Improve health outcomes for diverse populations
  • Increase engagement with limited English proficiency members
  • Reduce misunderstandings that can lead to medical errors
  • Meet regulatory requirements for language access
  • Build trust with multicultural communities
When every patient can communicate in their preferred language, healthcare organizations see improved compliance, better health outcomes, and stronger patient relationships.
© 2025 SOSResolve.AI | Terms & Conditions | Privacy Policy
Healthcare
Healthcare organizations face rising inbound call volumes from patient support lines, mailers, and campaigns. SOS and SOSResolve.ai help ensure service levels are met by combining AI with live agents. Our AI voice platform resolves common patient and member issues without a live agent—while still delivering a caller experience that feels natural, empathetic, and compliant.
With SOSResovle.ai, we can now help our clients reduce cost while increasing their engagement with patients and members. Through proper coordinated care, we can help improve the health and lives of patients and members, one call at at time.
SOSResolve.ai offers Payors and Medical Groups the ability to communicate with their patients and members in over 100 languages. SOSResolve.ai bridges the gap in language barriers.
The Hybrid Advantage: AI + Human Support
Scalability
During seasonal or campaign spikes.
Cost Efficiency
With AI managing routine calls and humans focusing on complex cases.
24/7 Availability
So members always have access to support.
Data Insights
Through advanced analytics that surface trends, issues, and opportunities for improvement.
Example Healthcare Support Use Cases
Inbound Patient Support
Handle eligibility questions, scheduling, benefits inquiries, and claim status checks. Answer FAQs and provide accurate routing without wait times.
HEDIS & Quality Measures
Implement automated outreach to members to close care gaps. Collect responses and guide patients to required screenings or follow-ups.
CMS V28 Risk Adjustment Assistance
Support Payors and Medical Groups in adapting to new risk adjustment rules with automated member engagement campaigns to ensure accurate coding and timely follow-up.
Annual Wellness & Preventative Visits
Send automated call scheduling reminders for Annual Wellness Visits (AWVs) and follow up with patients who have not yet scheduled preventative screenings.
Population Health & Chronic Care Support
Provide medication adherence reminders, care coordination, and follow-up calls to reduce readmissions and improve outcomes.
Outbound Annual Notice of Change
Empower patients with vital alerts and calls to action. Proactive communication is key to ensuring optimal long-term health.
Compliance & Security Built In
HIPAA, SOC 2 Type II, and HiTrust certified.
Enterprise-grade security with encryption and access controls.
Regular independent audits, vulnerability testing, and team compliance training.
© 2025 SOSResolve.AI | Terms & Conditions | Privacy Policy
Inbound Patient Support That Never Keeps Patients Waiting
01
Eligibility Verification
Patients receive immediate answers about coverage status, benefits, and network providers without waiting on hold. Our AI platform accesses your systems securely to provide accurate, real-time information.
02
Appointment Scheduling
Streamline the scheduling process with intelligent voice assistance that checks provider availability, suggests appropriate time slots, and confirms appointments—all while integrating with your existing calendar systems.
03
Claims Status Updates
Reduce frustration by giving patients instant access to claims information. Our platform explains status details in clear, simple language and outlines next steps when action is required.
04
Intelligent Routing
When complex issues require human expertise, our system seamlessly transfers calls to the right department with complete context, eliminating the need for patients to repeat information.
By handling these high-volume inquiries through AI, your human agents can focus on complex cases requiring clinical expertise or emotional support—improving both efficiency and member satisfaction.
© 2025 SOSResolve.AI | Terms & Conditions | Privacy Policy
Proactive Care Gap Closure & Quality Measure Improvement
HEDIS & Quality Measures
SOSResolve.ai transforms quality improvement initiatives by implementing automated outreach campaigns that identify and close care gaps efficiently. Our platform contacts members due for screenings, collects responses, and guides patients to required interventions.
The result? Improved quality scores, better patient outcomes, and maximized value-based reimbursements—all with minimal staff burden.
CMS V28 Risk Adjustment
Stay ahead of regulatory changes with our specialized support for the latest CMS Risk Adjustment requirements. SOSResolve.ai helps payors and medical groups adapt to V28 rules through targeted member engagement campaigns that ensure accurate documentation and timely follow-ups.
Our platform's compliance-first design means you can confidently navigate complex regulatory requirements while optimizing appropriate risk adjustment.
© 2025 SOSResolve.AI | Terms & Conditions | Privacy Policy
Preventative Care & Population Health Management
1
Annual Wellness Visit Scheduling
Boost AWV completion rates with automated reminders and convenient scheduling assistance. Our platform identifies patients due for visits, sends personalized outreach, and helps them schedule appointments with minimal friction.
2
Preventative Screening Follow-ups
Ensure patients complete recommended screenings through persistent but considerate follow-up campaigns. The system adapts outreach timing and messaging based on patient response patterns to maximize engagement.
3
Medication Adherence Support
Improve treatment outcomes with personalized medication reminders and check-ins. Our AI detects potential adherence issues through conversation patterns and escalates concerns to care managers when appropriate.
4
Readmission Prevention
Reduce costly readmissions through structured post-discharge follow-up calls that identify recovery complications early. The platform assesses patient status, provides guidance, and alerts clinical teams to intervention opportunities.
By automating these routine but crucial healthcare touchpoints, SOSResolve.ai helps organizations improve population health metrics while allowing clinical staff to focus where they're needed most.
© 2025 SOSResolve.AI | Terms & Conditions | Privacy Policy
Annual Notice of Change & Member Communications
Keep members informed about critical plan changes and benefits updates through timely, compliant outbound communications. SOSResolve.ai's outbound capabilities ensure members understand how Annual Notice of Change affects their coverage.
Our platform delivers:
  • Personalized explanations of benefit changes relevant to each member's specific situation
  • Interactive guidance on required actions during enrollment periods
  • Answers to common questions without requiring members to call in
  • Seamless transfers to enrollment specialists when members need additional assistance
This proactive approach reduces inbound call volume during peak periods while ensuring members make informed decisions about their healthcare coverage.
AOC of change can be hectic to the patient, medical group staff and payor, SOSResolve.AI helps reduce that stress.
© 2025 SOSResolve.AI | Terms & Conditions | Privacy Policy
Enterprise-Grade Security & Compliance

SOSResolve.ai is designed from the ground up to meet and exceed healthcare industry regulatory requirements, with certifications including HIPAA, SOC 2 Type II, and HiTrust.
Data Protection
All patient information is protected with enterprise-grade encryption both in transit and at rest. Our zero-trust security architecture ensures data is accessible only to authorized users and systems.
Access Controls
Granular permission systems and multi-factor authentication restrict information access based on role and need-to-know principles, creating a secure environment for sensitive healthcare data.
Regular Audits
Our platform undergoes rigorous independent security testing, including vulnerability assessments and penetration testing. We maintain comprehensive audit trails for all system activities and patient interactions.
When you partner with SOSResolve.ai, you can confidently assure patients, regulators, and stakeholders that their sensitive healthcare information remains protected while still enabling the operational efficiencies of AI-powered engagement.
© 2025 SOSResolve.AI | Terms & Conditions | Privacy Policy
What Our Clients Are Saying
"SOSResolve.ai virtual support agents transformed our customer support operation. We've reduced costs by 65% while improving satisfaction scores by 28%. The compliance safeguards give us peace of mind in our highly regulated industry."
— Healthcare Provider Network, Chief Operations Officer
Measurable Results
Our clients consistently report significant improvements across key performance indicators after implementing SOSResolve.ai, including:
  • 30-65% reduction in operational costs
  • 20-40% improvement in first-call resolution rates
  • 95%+ patient satisfaction with AI interactions
  • Zero compliance incidents across millions of interactions
Adaptable to Your Organization
The platform's flexibility allows it to adapt to healthcare organizations of all sizes, from growing medical groups to complex enterprise environments with multiple locations and service lines.
Implementation typically takes 4-6 weeks, with minimal disruption to existing operations and seamless integration with your current systems and workflows.
© 2025 SOSResolve.AI | Terms & Conditions | Privacy Policy
Transform Patient Engagement While Reducing Costs
SOSResolve.ai helps healthcare organizations navigate the challenges of increasing call volumes, rising operational costs, and growing patient expectations. By combining the efficiency of AI with the empathy of human support, we deliver a hybrid approach that resolves common issues without sacrificing the personal touch that healthcare requires.
Through proper coordinated care enabled by our platform, we help improve the health and lives of patients and members, one call at a time. Experience the future of healthcare communication with a solution designed specifically for the unique needs of payors and medical groups.
Discover Solutions for Your Sector
© 2025 SOSResolve.AI | Terms & Conditions | Privacy Policy